Privacy Policy

Last update: Nov 3rd, 2022

Phangan Discovery Co. LTD (“Koh Sanuk,” “we,” “us,” and/or “our,” ) recognize the importance of the protection of your Personal Data provided for using our services. As part of our daily business operations, we collect Personal Data from our clients and prospective clients in order to provide them with our products and services and to ensure that we can meet their needs both when providing these products and services and when providing them with the appropriate information.

As a result, we created this Privacy Policy (“Policy”) to help you understand your privacy options while using any device to access, use our services and to ensure that your Personal Data is collected, used, shared and transferred in an appropriate manner and for the purposes set out in this Policy.

This Policy will govern our treatment of your Personal Data and Sensitive Data during the term and performance of the services provided by us through our official website.

Our Policy is reviewed regularly to ensure that any new obligations and technologies, changes to our business operations and practices are taken into consideration, as well as that it remains abreast of the changing regulatory environment. We encourage you to read this Policy carefully and we reserve the right to amend this Policy from time to time. Any amendment to this Policy will become effective when posted on our official website. Any Personal Data we hold will be governed by our most recent Policy.

For the sake of clarification and for the purpose of this Policy,

“Personal Data” means personal information relating to an individual who can be identified particularly by reference to certain information given by such an individual as requested by Koh Sanuk for specific purposes contained in this Policy.

“Sensitive Data” means any personal data pertaining to racial, ethnic, origin, political view, cult, religious or philosophical belief, sexual behavior, criminal record, health data, disability, trade union information, genetic data, biometric data or any data that may affect the data subject in the same manner, as prescribed by the committee.

Channel for collection of Personal Data and Sensitive Data

We collect your Personal Data and Sensitive Data through the following channels:

The Personal Data and Sensitive Data that you provide directly to us, or that Koh Sanuk collects as a result of your use of the products and/or services, contact, visit, participation in activities, and search via service channels and/or Koh Sanuk’s contact channels, such as head office, website, social media pages of Koh Sanuk, email and similar channels;
The Personal Data and Sensitive Data received or accessed by Koh Sanuk from other sources such as our service providers, business partners, any other person or juristic person or agency with which Koh Sanuk has a legal relationship.

Which Personal Data do we collect, use, and/or disclose?

The following categories of Personal Data may be collected from you via the channels listed above. For Sensitive Data, we only collect your nationality.

Personal Information: title, first name, last name, nationality, country of residence, hotel address where you stay;
Contact Information: telephone number, email address, messenger id;
Technical Information: internet protocol address (IP Address) and its associated location, email address, google unique user ID (UUID), log, Cookies ID, web beacon, pixel tag, software development kit (SDK), device ID, device model, series and type, browser information (e.g., browser type and version, operating system, etc.), URL, network, connection details, log in data, access time and period, timezone and location, time spent, other technology on your device used for accessing our website, and other technical data from usage on platform and operating system;
Service Account Information: user name, password, account identity (e.g., account registration date, account usage data, etc.), action performed during dashboard usage (e.g., log in data, sign up data, page visited, exports performed, etc.), browser information used for accessing the dashboard;
Other Information: record of communication between you and Koh Sanuk, details on complaint or comment.

The Purposes we collect, use, and/or disclose your Personal Data and Sensitive Data

Koh Sanuk will collect, use, and/or disclose your Personal Data and Sensitive Data only as necessary to accomplish Koh Sanuk’s legitimate objectives, which may include the collection, use, and/or disclosure of Personal Data and Sensitive for the performance of contractual obligations to which you are a party.

Compliance with the applicable laws: We collect, use, and/or disclose your Personal Data and/or Sensitive Data based on the fulfillment of responsibilities in line with the applicable laws and legislation.
Contractual performance: We collect, use, and/or disclose your Personal Data and Sensitive Data on the basis of our contractual relationship with you in order to provide you with our services as well as information on those services, including consultation regarding the services, communication in relation to the services, and the performance of the complaint handling procedure.
Troubleshooting and improvement of our services/products: We collect, use, and/or disclose your Personal Data on the basis of contractual performance in order to conduct any performance analysis, error correction, usability testing, and other activities for enhancing the efficacy of our services and products. We may from time to time use your Personal Data if you require assistance or advice on the use of our services or products.
Marketing communications: We may collect, use, and disclose your Personal Data based on your consent in order to market and recommend our products, and services that you may be interested in, and we may use your Personal Data to send you marketing communications or advertisements, such as providing of privilege, sales promotion, special offer, and any other marketing communications in relation to our services or products via email, social media platform, or other similar channels.
Profiling and data analytic: We may collect, use and/or disclose your Personal Data based on your consent to, by using browser cookies, personalize contents and preferences, to selectively deliver and display the advertisements, and to enable us to evaluate statistical data about website visitors, such as their frequency and location of website access, as well as the conversion rate from website visit to account sign-up.

Unless otherwise authorized by a regulatory authority, we shall make such disclosures based on a need-to-know basis. Under these circumstances, we will inform the third party about the confidential nature of your Personal Data and/or Sensitive Data. As part of our use of your Personal Data and/or Sensitive Data for the purposes stipulated in this Policy, we may disclose your Personal Data and/or Sensitive to the following parties:

Members including directors, executives, employees, solely for carrying out the purposes of this Policy and on a need-to-know basis;
Our business partners;
Our consultants or specialists, such as auditors, legal counsel, tax consultants. We will disclose your Personal Data and/or Sensitive Data for our general business operations;
Our service providers include information technology, information technology support, infrastructure, system, information technology security, database, search agency, marketing, campaign and event organizers, and service providers associated with the merchant’s onboarding, screening and monitoring procedures. We will disclose your Personal Data and/or Sensitive Data to facilitate services to you, record, integrate and secure your Personal Data and/or Sensitive Data;
Anyone authorized by you.

Cookies

We use and allow our cookies and certain third-parties to use cookies and similar tracking technology on our Site.

We use browser cookies to personalize content and your preference, to selectively deliver and display our advertisements and marketing materials to allow us to analyze statistical information of our Site users including frequency and location of Site access, and to measure conversion rate from Site visit to account sign-ups. For this profiling purpose we may embed third party javascript from Google that shares your browser information with them and links the site access with your browsing history using their cookies. In return, they provide us with an anonymized Site’s visitors’ usage analysis. Your actual user identity that you shared with these providers will not share with us. You consent to our browser cookies if you continue to use our website and decide not to block them.

You may choose to disable or delete certain cookies on your internet browser settings, but you will not be able to access or use important features or functions of the Site. You can also delete all site access and conversion data shared with Google anytime from https://myactivity.google.com/myactivity.

Retention of you Personal Data

We will retain your Personal Data and Sensitive Data in electronic, paper, audio and video formats for indefinitely until you requested us to delete it.

Your right as a Data Subject

The right that is available to you in relation to your Personal Data and Sensitive Data we hold about you are as follows:

Right to Access: You have the right to request access to your Personal Data and Sensitive Data stored in our system and to receive a reasonable copy of such data.
Right to Rectification: Your Personal data is necessary for the delivery of our services. On this basis, we shall ensure that your Personal Data and Sensitive Data are accurate, up-to-date, and comprehensible, and that its subject matter does not lead to confusion. If your Personal Data and/or Sensitive Data is inaccurate, out-of-date, incomplete, or may lead to misconceptions regarding the substance of the information, you have the right to request rectification of your Personal Data and Sensitive Data by contacting us at the contact point stated in this Policy.
Right to Delete or Destroy: You can ask us to delete or destroy your Personal Data and Sensitive Data. If you suspect that your Personal Data and/or Sensitive Data has been improperly collected, used, or disclosed or it is no longer required to preserve for the purposes outlined in this Policy. We reserve the right to refuse deletion or destruction requests if we believe or determine that your Personal Data and/or Sensitive Data is compelled by law to be retained.
Right to Withdraw Consent (opt-out): You have the right to withdraw consent at any time. Nonetheless, the withdrawal shall not affect the collection, use, disclosure, processing, and/or transmission of your Personal Data to which you have already consented. If we have disclosed your Personal Data or Sensitive Data to third parties, we will notify them of your withdrawal. However, Your withdrawal of consent may prevent us from fulfilling our obligations under the contract or from providing you with services, or may result in the suspension of all subsequent services and associated activities.
Right to Lodge Complaint: If you believe that Koh Sanuk's collection, use, or disclosure of your Personal Data and Sensitive Data violates applicable law, you have the right to file a complaint with the official or the competent legal body.

Inquiries

If you wish to contact Koh Sanuk for the exercise of the rights stated above or to inquire about this Policy, you can contact Koh Sanuk through the following channels:

Our Office:
Email Contact: support@kohsanuk.com

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